Returns & Refunds
YES! We do allow returns and refunds for items that are not working properly, customized incorrectly or that were damaged in transit. Please follow the instructions below on how to approach this, so that we may issue a refund swiftly.
Returns should be mailed to:
MakersFolly, 256 Littletown Quarter, Williamsburg, VA 23185-5555
You must email us the reason for your request within 24 hours of the delivery of your item. This is just a formality. We simply want to gather info, so that we may make sure this error doesn't happen again. We care very much about customer quality satisfaction.
Though, we do allow returns and refunds, require photos of the factory issue or damage to approve the item for return/refund BEFORE you return your item. This is just to endure that the item was not damaged purposefully. Again, just a formality. Quality assurance is paramount to a great relationship between us.
Please include photos showing the defectiveness or damage in your email so we can address the matter with our manufacturers. We will respond to your request within 48 hours. If your refund and return are approved you can mail the item back to us so that we receive it within 14 days of the date of the approval email. But, don't worry. This too, is just a formality. As long as an item isn't damaged purposefully, you may receive a refund because we value your time and your faith in us.
If we don't receive your defective or damaged non-custom items before the 14 days after the approval email, we cannot refund the item. We are sorry for any inconvenience this may cause. If you would prefer to mail your items back even after the deadline is missed, we will be happy to accept the return and donate any non-personalized product to one of our preferred charities for children or pet shelters.
(Remember, we have provided measurements for clothing items on the product pages. We are a very small business and we don't have much room to store returns, unless it is necessary, so we've made it easier on you and us by including the sizing charts.)
As soon as we receive your return order we will email you and begin the refund process immediately. We want you to be happy and satisfied with your orders.
Return orders must be paid for by the customer. If your return request is granted, please mail the return items to:
MakersFolly, 256 Littletown Quarter, Williamsburg, VA 23185-5555.
We recommend purchasing insurance and live map tracking (Route) at checkout so you may watch your package in real time travel to you! This way, you know if anything is wrong ahead of time. COVID-19 has caused to delivery issues so please be patient with the mailing services.
Made-to-Order (Tees, mugs,decor etc):
Our affiliates are a print on demand company, all products are unique and produced per order. Returns or exchanges are not supported if you ordered a wrong size, color, or simply don't like the product. Our Print Providers don’t have inventory space to keep the unwanted items.
Once an order has been sent to production it is sent to the Print Provider and you can no longer edit any details or cancel it. If the shipment details were incorrect, or the customer ordered the wrong size or color, MakersFolly® is not responsible and will not offer replacements or refunds. You are responsible for providing the proper shipping information, as well as sizing information, etc.
However, we can offer a replacement order free of charge, if there are any issues with the order, like manufacturing error, printing issues and such.
In case a replacement order is arranged, there is no need to send the original order back to us, unless you prefer to send it back (please see charity info).
Personalized/Monogrammed Items (names, abbreviations):
As all items are made to order and many of them are personalized, we do not accept returns or exchanges for items we fulfill. The reason for this is because they have less resell value because they were made specifically for you; therefore, we lose money this way. But, don't worry. We can find a solution for you. Please contact firstname.lastname@example.org if you need help. You're in good hands.
Our jewelry products are made to order just for you! We're unable to offer returns or refunds for those with your engraved names or monograms, however if you have any issues with your order we can help you find a solution, please contact our support team who'll be happy to assist you! Please allow 24-48 hours to receive a response. We have your back. Don't worry. And, we're not just saying that...xo
If there's any problem with the order, you should contact MakersFolly® resolution team right away and provide a photo showing the issue where possible. email@example.com
If there's damage or a defect with the item, the wrong item was received, or there was a mistake with engravings:Contact firstname.lastname@example.org immediately. We may be able to remedy this problem quickly, so your gifts to your loved ones are received on time. If you wait too long to contact us you may miss your opportunity to have the problem fixed.